24tales

Note: This is a condensed version of the policy for customer convenience. The detailed policy shall apply in full and shall prevail in case of any inconsistency. Return & Refund Policy

1.  Eligibility for Returns & Exchanges

• Items must be unused, unwashed, and in original condition.
• All tags, labels, and packaging must be intact.
• Requests must be raised within 3 days of delivery.
• Proof of purchase (order ID / invoice) is required.

2. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Items purchased during sales, discounts, or clearance.
• Products damaged due to misuse or improper handling.

3. Exchange Policy

• Exchanges are allowed once per order.
• You may exchange for a different size of the same product.
• Exchanges are subject to stock availability.
• If the requested size/product is unavailable, you may return the item, and we will issue a store credit.

4. Return Policy

• We do not offer cash refunds.
• Approved returns will be issued as store credit. 
• Store credit can be used for any  future purchase on our website.
• Items bought with store credit cannot be returned.

5. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item:

• Contact us within 24 hours of delivery.
• To qualify and be accepted for a return or exchange, an unboxing video is mandatory to claim any damage to the products purchased. Without providing a full video proof (from opening of the package till the end without any edits, cuts, filters or AI manipulations), the return request shall be declined immediately.
• Any product damaging at your hands cannot be accepted for refund.
• Once verified, we will arrange a replacement or store credit at no extra cost.

6. Pickup & Shipping

• Courier partner will make multiple delivery attempts. However, if the order is:

1. Not accepted
2. Marked RTO due to customer unavailability
3. Incorrect address provided
4. Refused at doorstep

A flat ₹100 reshipment fee will be applicable. Unless, the RTO happens due to courier partner.

• Return pickups will be arranged through our courier partner (where serviceable).
• If reverse pickup is not available in your area, you may be asked to self-ship.
• Reverse shipping charges may apply unless the return is due to our error.

7. Important Notes

• Products failing quality checks will be sent back to the customer.
• We reserve the right to approve or reject any return/exchange request.
• All failed deliveries/RTOs will be refunded in store credit.
• Store credit will be issued within 5–7 working days after inspection.

Note: This is a condensed version of the policy for customer convenience. The detailed policy shall apply in full and shall prevail in case of any inconsistency. Shipping Policy

• Processing: Orders are usually processed within 1–3 business days after payment. Weekends/holidays start processing on the next business day.
• Delivery: 24tales currently ships within India only and aims to deliver orders within 7 days of placing the order, although this is an estimate rather than a guarantee.
• Shipping cost: Free shipping across India.
• Tracking: Tracking details are provided by email, SMS, WhatsApp, or the account dashboard when available. Tracking may take 24–48 hours to activate.
• Customer responsibility: Customers must provide accurate name, address, PIN code, phone number, and email. 24tales isn't responsible for delays or failed deliveries caused by incorrect information.
• Failed deliveries: Couriers may make multiple attempts. If a package is returned because of an incorrect address, refusal, repeated failed attempts, or failure to collect it, additional shipping charges may apply for reshipping.
• Lost packages: If tracking says delivered but you haven't received the package, check with household members, neighbours, security/reception, and safe-drop locations, then contact 24tales within 24 hours.
• Damaged packages: Photograph significantly damaged packaging where possible. Report transit damage within 24 hours, including order details and photos.
• Wrong or missing items: Report incorrect or missing products within 24 hours with the order number, description, and relevant photos. Don't return an incorrect item unless instructed.
• Split shipments: Multiple products may arrive separately, with separate tracking numbers. There is normally no extra shipping fee solely because an order is split.
• Pre-orders: Pre-order items can have different timelines. Orders containing pre-order items may be held and shipped together once the pre-order becomes available.
• COD: Cash on delivery is not available.
• Delays: Weather, holidays, courier issues, high volumes, natural disasters, government restrictions, and other events outside 24tales' reasonable control can cause delays.
• Shipping restrictions: 24tales may cancel and refund orders to locations it cannot service or where shipping is restricted or cannot be safely fulfilled.
• Returns: Shipping terms don't replace the separate Returns & Refunds Policy.
• Contact: For shipping or delivery issues, contact help@24tales.com and include your order number.

Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our standard return procedure.

It may be issued in the form of
a voucher, coupon code, wallet balance, or another electronic credit.

Store credit:

• Is non expiring.
• May be used toward eligible future purchases.
• May not be redeemable for cash except where required by applicable law.
• May be subject to the terms communicated when issued.
• Can not be transferred to another account or person.

Store credit issued as a promotional benefit may have additional restrictions.

You can email us at help@24tales.com or go to contact us  and will respond as soon as possible.