Shipping policy

 

Last Updated: 25 September 2026

At 24tales, we’re committed to getting your order to you safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through 24tales.com.

 

1. Binding Agreement

By placing an order through 24tales, you acknowledge that you have read, understood, and agreed to this Shipping Policy and any other applicable terms and policies published on our website. This Shipping Policy forms a binding agreement between you and 24tales with respect to the shipping and delivery of your order, to the extent permitted by applicable law. If you do not agree with these terms, please do not place an order through our website.

This Shipping Policy forms an integral part of our Terms of Service, Return, Refund & Exchange Policy, Cancellation Policy and Privacy Policy.

In case of conflict between this Shipping Policy and any other policy, campaign term, product page, checkout term or communication, the stricter or more specific condition shall apply.

 

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and handed over to our shipping partner, you will receive a shipping confirmation email, SMS, or WhatsApp message containing your tracking information, where available.

Please note that order processing time is separate from shipping and delivery time.

Processing may take longer when:

  • We experience unusually high order volumes during sales, launches, or holiday periods.
  • Your order contains a pre-order item.
  • Additional information is required to verify your order or shipping address.
  • There are circumstances outside our reasonable control.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

 

3. Shipping Destinations

We currently ship to:

  • Domestic: Within India only.

Some remote, restricted, or otherwise difficult-to-service locations may have limited delivery availability.

If your location is not serviceable, we may contact you to request an alternative address or cancel and refund the order.

 

4. Shipping Charges

We currently offer free shipping pan India.

 

5. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and handed over to the shipping carrier. We aim to deliver your orders within 7 days of order being placed.

However, actual delivery times may vary depending on your location, courier availability, weather, public holidays and other circumstances outside our control.

Remote locations may require additional delivery time.

 

6 Tracking Your Order

Once your order has been shipped, we will provide tracking information through email/SMS/WhatsApp/account dashboard, where tracking is available.

You can use the tracking number to monitor the progress of your shipment through our shipping partner's tracking system.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to become active.

If your tracking information has not updated for several days, please contact us at help@24tales.com with your order number.

 

7. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information at checkout.

Please carefully verify:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State/province
  • Postal/PIN code
  • Active phone number
  • Email address

We are not responsible for delays, failed deliveries, returns, or additional shipping charges caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at help@24tales.com

We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or been dispatched.

 

8. Delivery Attempts

Our shipping partners may make multiple delivery attempts before returning a package to the sender.

A delivery may fail because:

  • No one is available to receive the package.
  • The address is incorrect or incomplete.
  • The recipient refuses the shipment.
  • The courier cannot access the delivery location.
  • The recipient cannot be contacted.
  • The package is not collected from a designated pickup location within the applicable timeframe.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal, or failure to collect the shipment, additional shipping charges may apply if you request that the package be shipped again.

Delivery shall be considered complete once proof of delivery is generated by the delivery partner.

Risk of loss and title for products pass to the customer upon handing over shipments to the delivery partner.

We shall assist customers in coordinating with delivery partners but are not responsible for their actions or service quality.

 

9. Delayed Shipments

Although we work with our shipping partners to deliver orders within the estimated timeframe, delivery dates cannot always be guaranteed.

Delays can occur because of:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Courier operational issues
  • High shipping volumes
  • Government restrictions
  • Incorrect address information
  • Remote delivery locations
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us at help@24tales.com with your order number.

We will work with the relevant shipping carrier to investigate the shipment and provide an update.

 

10. Lost or Missing Packages

If your tracking information shows that a package was delivered but you have not received it, please first check:

  • With other members of your household
  • With building security or reception
  • With your neighbours
  • Around the delivery location
  • Whether the courier left the package at an authorized safe location

If you still cannot locate your package, contact us within 24 hours of the delivery notification.

We may contact the shipping carrier to investigate the delivery.

Please note that resolution times can vary depending on the carrier and circumstances of the shipment.

 

11. Packages Damaged During Transit

Please inspect your package when it arrives.

If the outer packaging appears significantly damaged, please photograph the package before opening it, where reasonably possible.

If the clothing inside has been damaged during transit, contact us at help@24tales.com within 24 hours of delivery and provide:

  • Your order number
  • Photographs of the package
  • Photographs of the damaged product
  • A description of the issue

We will review the claim and determine the appropriate resolution in accordance with our Returns & Refunds Policy.

 

12. Incorrect, Missing, or Wrong Items

If you receive an item that is different from what you ordered, or an item is missing from your package, please contact us within 24 hours of delivery.

Please include your:

  • Order number
  • Name
  • Description of the issue
  • Photographs of the items received and packaging, where relevant

Do not return an incorrect item unless our customer support team instructs you to do so.

If we confirm that an error occurred on our part, we will provide instructions for the next steps.

 

13. Split Shipments

In some circumstances, an order containing multiple products may be shipped in separate packages.

This may happen because items are stored at different locations, have different processing times, or are fulfilled separately.

If your order is split into multiple shipments, you may receive separate tracking numbers.

You will not be charged an additional shipping fee solely because we split an order, unless otherwise stated at checkout.

 

14. Pre-Order Products

Products identified as pre-order, or otherwise subject to a special production period may have different processing and delivery timelines.

The estimated dispatch or delivery timeframe for these products will be stated on the relevant product page or at checkout.

If your order contains both ready-to-ship and pre-order products, we may ship the products together once the pre-order item becomes available, unless otherwise stated.

 

15. Shipping Restrictions

Certain products, locations, or shipping methods may be subject to restrictions.

We reserve the right to cancel an order if:

  • The destination is not serviceable.
  • The selected shipping method is unavailable.
  • Shipping the product would violate applicable laws or carrier restrictions.
  • Order was made from an account restricted by us for fraud, malpractice, fake orders or other disruptive activities.
  • We are unable to safely or reasonably fulfil the shipment.

If we cancel an order for these reasons after payment has been received, we will notify you and issue an applicable refund.

 

16. Cash on Delivery

We currently do not offer cash on delivery.

 

17. Shipping During Sales and Product Launches

During major sales, product launches, holidays, and promotional periods, order volumes may be substantially higher than usual.

As a result, processing and delivery may take longer than our standard estimates.

Any temporary changes to processing or delivery timelines will be communicated on our website, product pages, checkout page, or order confirmation where applicable.

 

18. Force Majeure

We are not responsible for delays or failures in fulfilling shipping obligations caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, extreme weather, epidemics or pandemics, war, civil unrest, government restrictions, transportation disruptions, strikes, infrastructure failures, carrier disruptions, or other unforeseen events.

Where reasonably possible, we will communicate significant disruptions and provide updated information.

 

19. Shipping and Returns

Shipping terms do not replace or override our Returns & Refunds Policy.

If you wish to return or exchange an item, please review our Returns & Refunds Policy for applicable eligibility requirements, time limits, return shipping responsibilities, and refund procedures.

 

20. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery services, business practices, or applicable requirements.

The latest version will always be published on this page, along with the date it was last updated.

By placing an order with 24tales, you acknowledge that you have reviewed and accepted the shipping terms applicable to your order.

 

21. Governing Law and Jurisdiction

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection remedies, all disputes, claims, proceedings or legal actions arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of competent courts at New Delhi, India.

 

22. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact our customer support team:


Email: help@24tales.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently. We will respond to you as soon as possible.

 

Thank you for shopping with 24tales.